Our Commitment to Privacy.
We are committed to protecting the privacy of our customers. We have and will take measures that protect the privacy of personal information held by us.
Definition of personal information
Personal information is your personal and confidential information you provide to us for us to reciprocate with a service to you. In general terms, personal information means any information about an identifiable individual, e.g. For example, this includes your name, postal and email address, telephone number, credit card number, etc.
1. Why and When we collect personal information.
We only collect such personal information as is strictly necessary for the purposes outlined in Section 2. We collect information when you place orders or request services. We may automatically collect some information when you visit our website, such as your computer’s network address and operating system, the site from which you linked to us, and the time and date of your visit and purchases. This information is not linked by us to personal information. This information may be collected through the use of “cookies” (definition provided below in the On-Line section).
2. How we use personal information.
As part of our business operations, we hold and use certain personal information pertaining to you in order to process your requests, provide you with searches or Services, and to understand your needs so that we can serve you better. We may share the information with vendors and authorities serving our business needs. We routinely share information with the Government of Alberta, under various civil acts and regulations, for provision of service to you
3. How long do we hold your Information
We hold onto your information as per regulations (governing us) specifying the length of time data should be held for. We destroy all personal data in a safe and secure facility when it is not needed. All personal information are kept in a safe, secured, locked area and accessible to authorized individuals only.
4. Accessing personal information.
You are entitled to access the personal information held by us concerning them. In recognition of the importance we attach to each customer’s information, you can only access personal information we hold about you, but not personal information about your spouse or others. To access your information you must present your personal identity and specify things we ask you about to establish your identity.
5. Online privacy practices.
We use personal information collected on-line as described in Section 5 . In addition, we use personal information: (a) to respond to your questions and concerns and to understand your needs and preferences; (b) to conduct surveys and other research; (c) to fulfill your on-line orders for services and to facilitate product deliveries, (c) to detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of A Plus Registry Services and the Government of Alberta , its users or the public as required or permitted by law.
We share personal information collected on-line as described in this section. In addition, we may provide Service Providers e.g.. Government of Alberta, our technical Service Providers and credit card companies with certain information that is necessary to fulfill an order you have placed with us. We are not responsible for any additional information you provide directly to these parties.
Personal information we collect on our website is stored electronically, and may be combined with other off-line information. Personal information entered on our website is encrypted using a security protocol called SSL (Secure Sockets Layer). SSL encrypts information entered on our site before it is sent over the Internet. SSL also allows you to view securely your on-line account and registration information. Account information is accessible on-line only through the use of a password. To protect the confidentiality of personal information you must keep your password confidential and not disclose it to any other person. You are responsible for all uses
of our website by any person using your password. You are advised that, unlike communication within our website, we have no control over the privacy of your email communications with us while in transit. We recommend that you do not include confidential, proprietary, personal in emails, including credit card numbers, passwords, prescriptions and other similar information.
6. Complaint process.
We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion. You can also file a complaint with the Information and Privacy Commissioner, Alberta. The commissioner’s contact information is available on: www.oipc.ab.ca Phone:780-427-0138